Return & Exchange Policy
Here’s your final version of the AMEOBA SHIPPING & RETURN POLICY rewritten in all uppercase, maintaining the premium and cinematic tone of your brand:
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RETURN & EXCHNAGE POLICY
BEFORE WE START
WHEN YOU SHOP WITH AMEOBA, YOU’RE PART OF OUR CREW — AND EVERY ORDER YOU RECEIVE CARRIES A PIECE OF OUR WORLD.
INSIDE YOUR PACKAGE, YOU’LL FIND YOUR PRODUCT SEALED WITH OUR “SEAL OF GOODIES” — A MARK OF AUTHENTICITY AND UNTOUCHED QUALITY.
⚠️ IMPORTANT:
• THE SEAL OF GOODIES MUST REMAIN INTACT FOR ANY RETURN OR EXCHANGE TO BE ACCEPTED.
• IF THE SEAL IS REMOVED, BROKEN, OR TAMPERED WITH, THE RETURN WILL NOT BE ELIGIBLE UNDER ANY CIRCUMSTANCE.
• THIS HELPS US ENSURE THAT EVERY AMEOBA PIECE STAYS AUTHENTIC, UNWORN, AND TRUE TO OUR STANDARDS.
WHEN YOU PLACE AN ORDER OR USE OUR SITE, YOU AGREE TO THE TERMS BELOW.
WE MAY TWEAK THIS POLICY FROM TIME TO TIME — SO IT’S ALWAYS A GOOD IDEA TO CHECK THE LATEST VERSION BEFORE MAKING A PURCHASE.
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RETURN & EXCHANGE WINDOW
* YOU HAVE 7 DAYS FROM DELIVERY TO REQUEST A RETURN OR EXCHANGE.
* SIZE EXCHANGES ARE ALLOWED ONCE PER PRODUCT.
* ONCE APPROVED, OUR LOGISTICS PARTNER WILL ARRANGE A PICKUP WITHIN 24–48 HOURS (WHERE SERVICE IS AVAILABLE).
* IF PICKUP FAILS TWICE, YOU CAN SHIP IT TO OUR WAREHOUSE YOURSELF.
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WHAT HAPPENS NEXT
* EVERY ITEM GOES THROUGH A QUALITY CHECK WHEN IT REACHES OUR WAREHOUSE.
* IF IT PASSES, WE’LL PROCESS YOUR EXCHANGE OR ISSUE A STORE CREDIT.
* EXCHANGE DELIVERIES USUALLY TAKE 7–10 WORKING DAYS.
* IF YOUR PREFERRED SIZE IS UNAVAILABLE, YOU CAN CHOOSE ANOTHER ITEM OR RECEIVE STORE CREDITS VALID FOR 3 MONTHS — USABLE FOR YOUR NEXT ONLINE PURCHASE.
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REFUNDS & CREDIT NOTES
* ALL REFUNDS FOR RETURNS ARE ISSUED AS AMEOBA CREDIT NOTES, SENT STRAIGHT TO YOUR REGISTERED EMAIL.
* SERVICE CHARGES OF ₹150 /- ARE NON-REFUNDABLE.
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ORDER CANCELLATIONS
* COD ORDERS CAN BE CANCELLED ONLY BEFORE DISPATCH.
* PREPAID ORDERS ARE FINAL — NO CANCELLATIONS.
* IN SPECIAL CASES, REFUNDS WILL BE IN THE FORM OF A GIFT CARD (VALID 3 MONTHS).
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CONDITION OF RETURNED ITEMS
WE LOVE OUR PIECES, AND WE HOPE YOU DO TOO — BUT IF YOU SEND THEM BACK, PLEASE MAKE SURE:
* THEY’RE UNUSED, UNWASHED, AND UNALTERED.
* ORIGINAL TAGS, SEAL OF GOODIES, PACKAGING, AND ACCESSORIES ARE INTACT.
* NO STAINS, ODOURS, OR DAMAGE.
* SETS ARE RETURNED AS COMPLETE SETS.
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15-DAY QUALITY PROMISE
IF YOUR GARMENT DEVELOPS ISSUES LIKE COLOUR BLEEDING, PRINT CRACKS, OR STITCHING FLAWS WITHIN 15 DAYS OF PURCHASE, LET US KNOW.
WE’LL ARRANGE A PICKUP AND REPLACE IT.
AFTER 15 DAYS, REPLACEMENTS OR REFUNDS WON’T BE POSSIBLE.
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WHEN YOU CAN REQUEST A RETURN/EXCHANGE
* WRONG FIT
* DAMAGED PRODUCT OR PACKAGING
* DEFECTIVE PRODUCT
* MISSING PARTS/ACCESSORIES
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OUR SPECIAL “CRYPTIC CAPSULES” RULE
FOR OUR CRYPTIC CAPSULES — ALL SALES ARE FINAL.
* CONTENTS ARE RANDOM; YOU MAY RECEIVE SOMETHING YOU ALREADY OWN.
* NO EXCHANGES/RETURNS UNLESS THE PRODUCT ARRIVES DAMAGED OR DEFECTIVE.
* ANY SUCH ISSUES MUST BE REPORTED WITHIN 48 HOURS WITH PHOTOS AND YOUR ORDER ID.
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PRE-BOOKING POLICY
FOR PRE-BOOKED ITEMS, ALL SALES ARE FINAL.
* PAYMENT MUST BE MADE IN FULL AT THE TIME OF BOOKING.
* ESTIMATED DELIVERY DATES MAY SHIFT DUE TO PRODUCTION OR LOGISTICS DELAYS.
* NO RETURNS, REFUNDS, OR EXCHANGES UNLESS THE PRODUCT ARRIVES DAMAGED OR DEFECTIVE.
* DAMAGED/DEFECTIVE CLAIMS MUST BE MADE WITHIN 48 HOURS OF DELIVERY WITH PHOTOS AND YOUR ORDER ID.
* AMEOBA RESERVES THE RIGHT TO VERIFY CLAIMS AND DECIDE THE BEST RESOLUTION.
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WE’RE HERE FOR YOU
QUESTIONS? NEED HELP?
📧 ORDERS@AMEOBA.IN
📞 +91 87222 67829 (MON – SAT, 11 AM – 6 PM)
